The service includes:
- Providing information regarding the court process and notification of trial, hearing, and sentencing dates.
- Providing advance notice of continuances and arranging for the witness to be "on call" when possible.
- Providing an orientation of the court facilities and accompaniment to court events.
- Ensuring that there will be a secure waiting area.
- Providing crisis intervention and emotional support.
- Making referrals for financial, medical care, legal assistance, counseling and other social services.
- Providing information and assistance regarding
- Restitution and witness fees
- Claims for Victims of Violent Crimes Compensation
- Property return and intervention with employers or creditors
- Victim Impact Statement and applications for Inmate Status Notification
- Status of the case in the Appeals Court
- Transportation and arrangement for the care of dependents
- Planning for safety and protection
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